Terms and Conditions

Booking Terms

Booking your Outlander tour  couldn't be more straightforward. Once you've decided on your tour, simply click on the book tour button. You will be asked to confirm the dates and number of people within your party.

Tour details

We'll ask for the full name (Mr, Mrs, Miss, etc) of the person making the booking. We will request further information from you, once we have confirmed your booking through our secure payment system.  We'll also want to know each guest's date of birth, nationality, passport number and passport expiry date.

Contact details

We'll need the full private postal address (including zip code) of all guests travelling with your party, plus at least one contact telephone number. Please also give us a number to contact in the event of a Booking emergency.

Travel Insurance

We strongly recommend you purchase travel insurance. Once the deposit is taken our full booking conditions and cancellation policy will apply.
We then ask you to pay a non refundable deposit of 20%% per person (min UK Sterling £100.00) or the full amount for bookings made within 60 days of departure. We can only except payments directly via our website.


If you cancel your Booking, the lead name must contact us in writing immediately. If you cancel you will be liable for cancellation charges set out below. Cancellation charges of 100% will apply to certain pre-booked extras.

    More than 42 days prior to departure-loss of deposit.
    29-42 days prior to departure - 40% of total cost of Booking.
    15-28 days prior to departure - 60% of total cost of Booking.
    Within 14 Days prior to departure - 100% of total cost of Booking.

Total cost of Booking means cost for all persons included on the booking form and on the confirmation invoice. We strongly recommend that you take out travel insurance.

Payment methods

We are able to process MasterCard and Visa credit cards and most debit cards. To process any transaction we will need the registered address of the card including zip code, the long card number, the expiry date and the 3-digit security code on the back of the card. We will not guarantee any tour until payment has been processed.

Clan Tours must receive the balance of your fare no later than 58 days before departure. Later payment will also result in cancellation charges.

Here's what happens after you've made your reservation. Once we receive your deposit, we'll send you a confirmation and invoice detailing the amount received, the balance outstanding and the due date for payment in full.

After the payment of your final balance, we will contact you a week before the tour to confirm pick-up arrangements, driver / guide details and the contact telephone numbers you will need.